Health and Social CareCustomer Care
Think about….
CLEAR PRINT
Avoid glossy paper choose uncoated. Paper that weighs 90gsm
AUDIO TAPE
Tape has the benefit that nearly everyone is able to use it
BRAILLE
A system of raised dots which blind people can read with fingers
WEBSITES
For partially sighted people
SIGNS
A well designed sign can benefit everyone
HANDWRITING
Choose a dark felt tip pen and write with thicker strokes
LARGE PRINT
In the range of 16 to 22 point
E - TEXT
Information in an electronic format
Source: Getting your Message Across to Customers with Sight Problems R.N.I.B)
Customer Care:
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Always speak to a blind person when you approach them.
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Say clearly who you are (but you don't need to shout).
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To guide, walk slightly in front allowing the customer to hold your arm.
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Mention steps in advance, saying if they're up or down.
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If you offer a seat, put the customer's hand on the back or arm of the chair
and let them sit down by themselves.
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Don't leave a blind person talking to an empty space. Tell them before you walk
away.
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Don't move any of the person's belongings without asking.
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The blind person may have a guide dog. Remember these are working dogs and should
not be treated as a pet. Speak to the person rather than making a fuss of the
dog.
Overcoming Barriers
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Prior to any appointment to ask the person if any special assistance is required.
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Some people may require guidance to the designated room.
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If a blind person has a guide dog, it must be allowed into the designated room.
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When a person is finished speaking, each new speaker should identify him/herself
to avoid confusion.
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The light should also fall on the people who are speaking to help partially sighted
people to have a clearer picture of gestures, body language and facial expressions.
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Queuing systems should be audible so that a patient who is blind or a who has
serious sight loss can know when they are being called.
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